Privacy Policy

Last updated on August 25, 2024

We value your privacy and recognize our role in protecting your personal data. Please read this Privacy Policy carefully before accessing our site.

How Do You Contribute to Maintaining Your Privacy?

It’s fairly simple actually, your interaction with our online and offline presence in any way is how you consent to our privacy policy and terms and conditions. In some cases, you may also give us permission to contact you. If you do not agree to these policies you can simply choose not to interact with our services, or attempt to contact or share your personal information with Lhook in any way.

Avoiding the use of certain features on our site may not exempt you from our terms and conditions or privacy policy.

Your Data Privacy Rights

Unless otherwise stipulated by law, you have many rights as it relates to your data. They include:

  • Right to opt-out
  • Right to control the amount and type of personal data you share
  • Right to request corrections or modifications
  • Right to be forgotten
  • Right to limit how your personal data is shared with third parties
  • Right to request details on how your personal data is being used
  • Right to obtain information on the reasons and legal basis for sharing your personal data.
  • Right to request records of who has accessed or received your personal data.

Certain choices and requests made by you or anyone else on your behalf may result in a disruption of some or all our features and services available to you.

Sending Privacy Requests

To exercise any of your rights mentioned above please submit your request in writing by sharing your concerns using the contact form on our “support“ page.

Steps For Submitting Your Request.

Please include the following in the details:

  • Name
  • Email address
  • Detailed description of your privacy concern

Upon submission of your request, please keep in mind that to facilitate completion of your request, we may need to contact you for the following reasons:

  • To clarify details of a request you have submitted.
  • To inform you of the status of your request.
  • To request information that will aid in the completion of your request.

We will respond to your request no later than 45 days from the day we receive your written request.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies to help identify and understand our visitors, their usage of our website, and their website access preferences. If you do not wish to have cookies placed on your computer you can set your browser to refuse cookies before using our website, with the drawback that certain features of our website may not function properly without the aid of cookies.

When you visit our login page, a temporary cookie is set to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

If you are a registered user of our site, when you log in several cookies are set up to save login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie is saved on your browser. This cookie includes no personal data and simply indicates the post ID of the edited article which expires after 1 day.

Additional information is available for you in our cookie policy. We share more about our cookies, and how you can adjust your settings on our site, as well as in your browser.

Do Not Track Signals (DNT)

When you visit a website in any browser, you automatically share information such as your IP address and cookies with that website. According to a well-known browser software development company, “If the website contains content such as a map, advertisements, web measurement tools (such as a web beacon or scripts), provided by a third-party website some information about you may be automatically sent to the content provider”.

Lhook may have links to third-party sites that provide but are not limited to access to advertisements, maps, and web measurement tools. “Opting in or out” of DNT on your browser may result in a change in your user experience with our site. Lhook does not respond to Do Not Track (DNT) signals at this time.

Do We Collect Or Store Data?

To serve you better, Depending on your usage of our site, when you opt into sharing data with us, both personally identifiable information and non-personally identifiable data are collected and stored.

Personally identifiable information:

  • Includes but is not limited to names, addresses, phone numbers, etc.

Non-personally identifiable information:

  • Includes your shopping cart contents, user preference settings, geographical location etc. This is information that can be tracked to a device but not a specific individual.

How We Collect or Store Data

Lhook collects data in the following ways:

  • Personal information you share with us.
  • Personal information collected automatically.

Lhook may store or collect data automatically with the use of reputable “Third Party” tools. The information tracked is described below.

Lhook may store personal information on-site and off-site, more described below.

Financial Data

Collection of your financial data through forms linked to our site is done through third-party payment processors. We do not store, collect or process Financial information such as credit/debit card numbers, virtual payment methods, or anything else pertaining to your finances. Lhook and Lhook’s contractors and employees have no access to your financial information.

What We Use To Store Or Collect Data

We may collect data about your behavior while using our website. For instance, we may monitor the most popular pages on our site or use spam screened by the Akismet service to help identify spam. We may display this information publicly or provide it to others. However, we do not disclose personally-identifying information other than as described below. Data is collected automatically via cookies, correlating with the cookie settings on your browser. Data may also be collected using quizzes, surveys, polls, and forms.

The usage of “Third-Party” tools for automatic data collection, or storage enables us to streamline our operations processes, provide reasonable and quality products, services and content to you, and fulfill legal obligations.

What Data Do We Collect Or Store?

WE MAY COLLECT OR STORE

1). Data you share with us in the following ways:

  • When you contact us through our website, by telephone, mail, e-mail, SMS, Social Media, in person or virtual encounters at public, or private events, or through any other means.
  • When you make payments through our site, in person, off-site payment methods such as POS software, EFT, third-party payment processors, and any other means.
  • When you elect to receive marketing communications and other correspondence from us.
  • When you interact with forms, surveys, polls, posts, newsletters, meetings, event registrations, forums, and any other methods used by us to share, or collect information.

1.5). We may collect or store the following data that has been voluntarily shared with and approved for use by us:

  • names
  • addresses
  • date of birth
  • email addresses
  • telephone numbers
  • ideas, stories, images, & artistic works you share with us
  • personal experiences you share with us
  • preferences and Interests you share with us
  • thoughts and opinions you share with us

This section describes persons who have never visited our site and have never interacted with our online presence

WE MAY COLLECT OR STORE

2). Data shared with us by non-users of Lhook in the following ways:

  • When you make payments in person, through off-site payment methods such as third-party payment processors, and any other off-site means.
  • When you interact with offsite forms, surveys, polls, newsletters, meetings, and any other methods used by us to share, track or collect information.
  • When you contact us by telephone, mail, e-mail, SMS, or through any other means.
  • When you interact with us in person or virtual encounters at public, or private events.

2.5). We may collect or store the following data that has been voluntarily shared by non-users of Lhook and approved for use by us:

  • names
  • addresses
  • date of birth
  • email addresses
  • telephone numbers
  • ideas, stories, images, & artistic works you share with us
  • personal experiences you share with us
  • preferences and interests you share with us
  • thoughts and opinions you share with us

WE MAY COLLECT OR STORE DATA

3). When data is collected or stored automatically in the following ways:

  • Through your interaction with our site while using electronic devices.
  • “Third-Party” Integrations

3.5). We may collect or store the following data automatically:

  • Names, email addresses, phone numbers, and other personal information through forms within or linked to our sites.
  • Location, IP addresses, dates, times, and your frequency of use of and interaction with our site.
  • Data collected via cookies such as data that makes it possible for you to log in without re-entry of your user information.

In each case, we collect or store such information only as is necessary or appropriate to fulfill the purpose of your interaction with us.

Content Submissions

As long as we have a legitimate interest and based on your consent we process personal information which includes but is not limited to user comments described below, Q&A Forum data, images, and video content, stories, blog posts, reviews, and testimonials, case studies, social media content, feedback, etc. If, in addition to you, other persons are identifiable in the content you provide, you must obtain consent from those persons prior to publication.

Social Media Interactions

Your interaction with the social media aspects of our site, our social media channels, or on other channels results in us receiving some personal data about you. This personal data includes profile name, profile identifier, and the content of your submissions. We may use this information to communicate with you and for internal purposes until you withdraw consent or we do not use the social media channels anymore. 

Please be cautious when disclosing any personal data through public activities or submissions because any content (e.g. comments, photos, information, and other materials) that you post directly to our site, including our social media pages, is public and can be read, collected, or used by others.

Marketing and Other Informational Updates

REGISTERED USER

If you are a registered user of our website and have shared your email address with us, we may use your email address and other information we receive from and about you to share information with you about our products and services as well as others’ products and services, share special offers and promotions that may be of interest to you. We may also periodically share important changes to our services, your account activities, and respond to account-related or site-related queries. 

NON-REGISTERED USER

If you are not a registered user but have opted into receiving marketing communications, we may use your email address and other information we receive from and about you to share information with you about our products and services as well as others’ products and services, that may be of interest to you.  We may also periodically share about important changes to our services and other informational correspondence

In each case, with your consent and as otherwise permitted by law we may share surveys or polls to seek your valued feedback on how Lhook can better serve you.

Feel free to withdraw your consent at any time by unsubscribing or deleting your account. Unsubscribing from marketing correspondence does not affect your usage of our site.

Contests, Surveys, Giveaways, and Promotions

From time to time, we or third parties may sponsor contests, surveys, sweepstakes, giveaways, or other similar promotions. If you choose to participate, this may require you to share your personal data with us, or the third parties sponsoring these activities.

Keep in mind that as a condition of your receiving any awards or prizes, you may be required to provide additional information, sign a release, or authorize the use of certain information about you in marketing materials.

If a third party administers the contest or if we administer the contest using third-party social media platforms like Facebook and Instagram, your participation may be subject to additional terms and conditions and that third-party’s privacy policy. It’s a great idea to carefully review all contest guidelines and all third parties’ terms and conditions before deciding to participate in a contest publicized or offered through our site as we are not responsible for such third parties.

Comments

If you engage with our site by leaving comments and other content submitted to Akismet anti-spam service are not saved on our servers unless they were marked as false positives, in which case we store them long enough to use them to improve the service to avoid future false positives.

An anonymized string created from email addresses also called a hash, may be provided to the Gravatar service to determine whether or not visitors to our site are using it. You can find the Gravatar service privacy policy at: https://automattic.com/privacy/. Following the approval of your comments, your profile picture will be visible to the public in the context of your comments.

Vendors And Suppliers

Dependent on your usage of our site,  we may share the personal data we collect for the purposes described in this Privacy Policy, with our service providers, vendors, and suppliers, so they can provide their services to us and you and help us to serve you, communicate with you about products and services, offers, events and promotions that we believe may be of interest to you. Our service providers and vendors are only permitted to access your information in connection with performing these services.

Financial Data

Collection of your financial data through forms linked to our site is done through our reputable payment processors. We do not store, collect or process Financial information such as credit/debit card numbers, virtual payment methods, or anything else pertaining to your finances. Lhook and Lhook’s contractors and employees have no access to your financial information.

To ensure receipt of your purchase, whenever a financial transaction takes place, the only information we may collect is your name, address, email address, and contact number.

Be sure to spend some time reading over our third-party payment processor’s privacy policies. PayPal, Stripe

Why We Collect Or Store Certain Data

Collection and storage of certain data help us make improvements to our content, products, services, and navigation, deliver services and/or products to certain users, share account and order information with the user that information belongs, make our organization more efficient, by assisting with payment processing and fraud prevention, to comply with legal obligations, and to send account-related correspondence, or if users choose to receive it, marketing correspondence.

Personal Data Retention

To ensure we meet our legal data protection and privacy obligations, we only hold on to your data for as long as we need it and for the purposes we acquired it for.

In most cases, this means we will keep your information for as long as you continue to use our site. If you stop doing so we may store your data on secure servers for a period of 3 years from the date you cease to be a user, client, or supplier of ours then we will delete it. Unless the law requires us to store the data for longer.

If you leave a comment on our site, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

If you register on our website, we also store the personal data you provide in your user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

According to the GDPR’s website:

  • “Personal Data” means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

You are free to request that we destroy your personal data at any time unless the law requires that we store the data for a longer period. Please send your request for us to destroy your stored personal data in writing by filling in the form on our “support” page.

We will respond to your request no later than 45 days from the day we receive your written request.

How Personal Information Is Used

Personal Information is used in the ways shared in this policy. We only use personal information for the reasons they are acquired and for as long as they are required.

How Certain Personally-Identifying Information is Shared

We disclose potentially personally-identifying and personally-identifying information only to our employees, contractors, and affiliated organizations that need to know that information in order to process it on our behalf or to provide services available on Lhook, and that have agreed not to disclose it to others.

Some of those employees, contractors, and affiliated organizations may be located outside of your home country; by using our website, you consent to the transfer of such information to them. We will not rent or sell your personal information to anyone.

Other than to our employees, contractors, and affiliated organizations, as described above, if required we may disclose personal information only in response to a subpoena, court order, or other governmental requests, or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Lhook, third parties or the public at large.

If we determine that there is reason to protect you from significant harm, Lhook may share your information as required by law.

Are Personal Account Details Safe When Being Transmitted?

We strive to protect your personal information during its travels across the internet by utilizing Security measures which are the standard technology for keeping an internet connection secure and keeping sensitive data protected. It encrypts all of your personal information, including your name and address to ensure that it cannot be read as this and other information travels across the internet.

Although we work hard to protect personal information that we collect and store, no program is one hundred percent secure and we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use or disclose personal information.

If you become aware of a security issue, please fill in the form on our “support” page. We will work with you to address any problems.

Are Personal Account Details Stored Safely?

We take reasonable steps to ensure the protection of personal information held by us, from risks such as loss, unauthorized access, destruction, use, modification, or disclosure of data. We only permit your data to be accessed by authorized personnel.

Personal information such as names and email addresses may be stored only with reputable and qualified third-party organizations in countries which may include Canada and USA.

We may utilize the services of reputable and qualified third-party organizations to store personal information for the purpose of providing quality services to you, streamlining operations, and abiding by the law.

Embedded Content From Other Websites

Our site may contain embedded content like videos, images, articles, etc. Embedded content from other websites behaves the same way it would if you were to visit the other website.

These websites may collect data about your visit to our site, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have a registered account with Lhook and are logged into our website.

We are not responsible for the content or privacy practices of these sites. If you have any questions about these sites, be sure to consult their individual privacy policies.

If you choose to purchase a product or service from our site, a few special terms apply.

Payments are handled by third-party payment processors whose own terms and privacy policy will govern your transaction.

We do not process, record, or maintain your credit card, bank account, or payment information, though the third-party payment processor and/or the merchant may provide us with some data relating to your order, such as what you purchased and how much you spent. We expressly disclaim any and all liability related to your use of any third-party payment processor’s system, including its privacy practices.

When we link to an e-commerce site and you make a purchase on that site, we sometimes receive a small cut of the revenue. This interaction with e-commerce sites is handled by a third-party company. We use third parties to help us automate the process of linking to products. Any reviews done by us are driven by our editorial staff based on what we think. We don’t let any monetary incentives influence our editorial choices. The writers who select the links in their articles are not aware of which sites might generate revenue for us.

Ads

Ads appearing on our website may be delivered to you by third-party advertisers, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your device. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by us and does not cover the use of cookies by any advertisers.

To learn more about Google Analytics and how to opt-out, please visit google.com/policies/privacy/partners/. You may be able to change your browser settings to block and delete cookies when you access our site through a web browser. However, if you do that, some features on our site may not work properly. 

Business Transfers, Sale, Or Mergers

In the event that Lhook or all of its assets were acquired by a third party, or sales of a portion of its assets, your information would be one of the assets that are transferred or acquired by a third party as permitted by law and/or contract.

Children’s Privacy

We care about the privacy of children therefore, we do not direct our site to children under the age of 18, or knowingly collect personal data from them. If we learn that a user is under 18, we will promptly delete any personal data that the individual has provided to us.

Privacy Policy Changes

We may change our Privacy Policy at any time. If and when we do, we will inform you by posting the revised policy here. A notice will also be placed on the footer of our site a minimum of 30 days prior to the effective date of the new policy. We encourage you to periodically check this page for any changes to our Privacy Policy. Your continued use of our site after any change in this Privacy Policy will constitute your acceptance of such change.

Security Breaches

In response to any breach of security safeguards involving personal information under our control, as soon as we determine that a breach has occurred, we are required to report to the Commissioner if it is believed that the breach creates a real risk of significant harm to an individual.

Notifying Affected Persons

Unless the law states otherwise, we will notify you of any breach of security safeguards involving any personal information under our control if it is believed that the breach creates a real risk of significant harm to you.

Contents of Notification

In the event of a security breach, to ensure you understand how you may be affected, our notice to you will include, “The information that may have been breached”, and “any steps that may be taken to mitigate the risk of significant harm to you”.

You will be notified directly, using the contact information we have for you unless otherwise stated by law.

When Will We Notify You Of A Security Risk?

We will notify you as soon as we have determined that a breach that may result in significant harm has occurred.

Definition of “Significant harm”

Law states that “significant harm includes:

  • Bodily harm
  • Humiliation
  • Damage to reputation or relationships
  • Loss of employment
  • Business or professional opportunities
  • Financial loss
  • Identity theft
  • Negative effects on the credit record
  • Damage to or loss of property

Law also states that the factors relevant to determining whether a breach of security creates a real risk of significant harm to you include:

  • The sensitivity of the personal information involved in the breach
  • the probability that the personal information has been, is being, or will be misused
  • any other factor

In either case, you will be notified as soon as we have determined that a breach that may result in significant harm has occurred.

Which Laws Do We Abide By

Some laws we abide by include the following:

PIPEDA, GDPR, PIPA AB, PIPA BC, P-39.1, CalOPPA